Terms & Conditions

1. Orders

By placing an order with us Smart Buyer Wholesale Ltd (trading as Smart Catering) (otherwise referred to herein as "us", "we") via telephone or online, the Customer (otherwise referred to herein as "you") is offering to contract with us on the basis of these Terms and Conditions.

The parties are bound by the contract only when we accept to process the order or deliver the products to the Customer. The contract is subject to availability of the stock and market conditions.

In the event of non-availability of any goods you may order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute.

Customers' last orders for telesales is 6pm [on a business day]. The orders are processed for the next available delivery date.

2. Minimum order

Our minimum order value for delivery is £100 net value.

We reserve the right not to deliver an order which is valued at less than the latest minimum order value or outside the locations we do not cover.

3. Deliveries

Deliveries of products to the Customer shall be in accordance with our delivery schedule. We will not always guarantee delivery in accordance to the Customers requested timing schedule.

The Customer shall be present at the premises to collect and sign off the delivery of the products. Deliveries will be made to the address specified by the Customer when the account is created.

Health and Safety standards must be met at all premises receiving delivery from us. Failure to do so may result in us being unable to place the delivery in the required area.

If the Customer fails to take the delivery or fails to give us adequate delivery instructions then without prejudice to any other right or remedy available to us, we may return the items to our business premises or make such other use of the items which we consider fit. The Customer may still be charged for the order. It is the Customer's responsibility to contact us to discuss available options for the order placed which it has not been possible to deliver. This may include, but is not limited to, arranging re-delivery.

4. Shortages

The number of packages delivered must be checked in the presence of the delivery driver. It is the Customer's responsibility to sign off the delivery note upon delivery, highlighting any shortages. The same note will be countersigned by our driver. All claims for shortages should be made at the time of delivery.

5. Risk and ownership

All risks in the goods pass to the Customer upon delivery. Ownership of the goods delivered to customers shall remain with us until payment of the invoiced cost has been received in full.

6. Warranties

We warrant that all food products and non-food products shall comply with all UK and EU regulations and legislations.

7. Price

Contract price is invoiced price. Any offers are subject to availability and the prices quoted or shown on our literature are excluded of V.A.T.

Limited quantities on selected products may apply. We reserve the right to amend these offers, prices and pack sizes at any time.

V.A.T will be charged at the appropriate rate on goods where applicable.

8. Payments

Customers must settle all accounts in accordance with all agreed terms. In the event of a customer account being in arrears, we reserve the right to charge statutory interest on overdue balances for the entire period calculated from the date on which the payment was due.

The Customer may choose to settle their account with debit or credit card , by cheque or in cash on delivery. For card payment, authority for payment will be requested from your card issuer at the time of payment and your card will be charged accordingly.

We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage. In the event of any cheques, standing orders or direct debits due from a customer to us being dishonoured, a charge of £30 will be made on the Customer's account to cover the bank and administrative cost. For dishonoured cheques, customers terms will change to “cash on delivery” and the account will be placed on hold until cleared funds are received in full to settle the outstanding balance of the account.

For credit account customers, any non-payment or late payment will be considered as a breach of the agreed terms, will render credit terms null and void and will result in the Customer's account with us to be put on hold.

We have the right to start legal proceedings to recover any outstanding amount without any prior notice and the right to exchange information with credit agencies.

9. Account Terms

Initially all new accounts will be set as cash on delivery for a minimum period of one calendar month. Thereafter, the Customer may apply with us for a credit account. This will be subject to our decision and to references and cross references we may receive from credit agencies. Customers will continue with existing terms.

10. Returns

We will only credit the Customer if the wrong or a damaged product was delivered and returned on the same day with the same delivery driver in its original condition. Our drivers are not authorised to accept any other goods to return without the appropriate authorisation. This may require a return to be subjected to be subjected to certain documentation.

11. General Provisions

The contract and any claims arising in connection with it shall be governed by English law and any dispute between us will be resolved exclusively in the English courts.

12. Disclaimer

Please note: All offers are subject to availability. Limited quantities on selected products may apply. Prices shown are exclusive of VAT at 20% where applicable. We reserve the right to amend these offers, prices and pack sizes at any time. Every effort has been made to ensure the accuracy of these special offers, however discrepancies may occur.